Frequently Asked Questions

Here are our most frequently asked questions. Need more info? Just contact us!

General Questions

Is Built-to-Last Outdoor Furniture made from decking material or light-weight plastic lumber?

All of our Built-to-Last outdoor furniture is built using 100% recycled High Density Polyethylene (HDPE) Lumber that is solid color throughout with UV-inhibited pigments. The HDPE material is resistant to corrosive substances, oil, fuels, fungi, insects, and salt spray. It does not absorb moisture and will not rot, splinter, become chalky, or crack.

Is Built-to-Last Furniture UV protected?

All Built-to-Last outdoor furniture contains UV-inhibited pigments that will reduce the chance of fading.

What is the hardware made from?

All hardware in Built-to-Last furniture is assembled using Marine Grade 316 Stainless Steel material to prevent rusting due to the harshest conditions such as salt air.

How much does Built-to-Last furniture weigh?

For example, a Built-to-Last Adirondack chair weighs 60 lbs. This is due to the use of 2×4 and 2×6 sized commercial grade High Density Polyethylene in the construction of our furniture. Many of our coastal clients appreciate this difference, as our furniture withstands movement from wind.

Do you warrant your Built-to-Last furniture?

Yes! We warrant our furniture for 25 years for our residential customers and 10 years for our commercial customers. Click here for more information!

Is Built-to-Last furniture only for the beach?

No! While our furniture is built for the harsh saltwater conditions of coastal living, our furniture is found around pools, in backyards, on ranches and rooftop city gardens, and on porches, decks and docks, in all 50 states as well as in the Bahamas (and various Caribbean Islands), Peru, Norway, Canada, Denmark, England, France, Sweden, Ireland, Iceland, and Spain!

Is Built-to-Last furniture really as great as you say?

Yes! We really love our furniture and think you will too but see what other customers say here.

Design and Colors

Do my color options affect the price of the furniture?

No! Whether you choose a single color or mix it up with a two-tone option, your color choice does not impact the price!

Do you offer custom orders?

You can customize your order through the use of multiple colors. However, we cannot accommodate modifications to the design of our furniture.

I live far away, how can I see your multiple color options?

We are happy to send you a box of sample colors. Click here to order.

Does Built-to-Last sell cushions?

Our furniture is so comfortable you don’t need a cushion! We will gladly give you the dimensions for a cushion set. Just give us a call and we would be more than happy to help.

Maintenance

How do I clean my Built-to-Last furniture?

Can Built-to-Last furniture be painted?

We recommend that you select a color or combination of colors in lieu of painting. In fact, due to the use of High Density Polyethylene, our furniture is nearly impossible to paint or stain. In fact, it should never need to be painted, stained, or sealed during ownership of your Built-to-Last Furniture.

Can Built-to-Last furniture be power washed?

Absolutely. A 1,500psi max. pressure washer can be used to clean your Built-to-Last furniture without affecting the finish. Click here for more details.

Purchasing

What is the best way to order Built-to-Last furniture?

We take orders in person, over the phone, and online! If you make an order online, expect us to give you a call within 24 hours of receiving your order to confirm the details. We want you to get exactly what you want.

Does Built-to-Last offer financing?

We collect full payment at the time of purchase. This allows us to get started on your order right away. For larger purchases, or commercial orders, please contact us about a deposit schedule.

Do you sell on Amazon or in stores?

We do not sell on Amazon or in stores. We believe the best way to ensure quality furniture and customer service is to be factory direct! In this way we are able to give you the absolute best price and best service.

Do you ever put your furniture on sale?

We are a factory direct furniture store; therefore, we don’t have an additional markup for retail. We do have a clearance section in our showroom of items that have been discontinued or were previous display items. For more information, please contact us.

What is your return policy?

While we make every effort to ensure that our customer is happy. Sometimes things happen! Please note our return policy here.

To process a return, please fill out this form.

Shipping and Delivery

Does Built-to-Last offer Free Shipping?

We ship based on the current Freight, UPS, or FedEx rates. Our logistics department works hard to ensure you are receiving the cheapest fare for your order.

Does Built-to-Last offer delivery?

Yes! We offer delivery of fully assembled furniture to the local surrounding area! Our delivery team is top notch and will take every precaution needed when delivering your furniture. They will also place the furniture at the home or wherever you like on your property.

  • For our North Carolina customers, we offer FREE delivery to Currituck County, Elizabeth City, Edenton, Camden the Outer Banks (from Corolla all the way to the Ocracoke ferry). Other areas call for rates and availability.

 

For our Virginia customers, we offer FREE delivery to Chesapeake, Norfolk, Portsmouth, Suffolk, and Virginia Beach. We deliver to Hampton, Newport News, Poquoson, Yorktown, Williamsburg, and James City County for $39. Delivery is also available to Richmond and the Eastern Shore for $79. If you aren’t sure where you fall on this map just give us a call and we will be happy to assist you.

Do I have to put my furniture together? / How do I put my furniture together?

Depending on the shipping method being used, our boxed furniture shipped by UPS or FedEx will require some minor assembly. In less than 30 minutes the few pre-assembled pieces can be screwed together. We will include instructions and a drill bit for you. If you run into any questions while assembling, just give our office a call and we will happily walk you through it!

Showroom & Factory

I'd love to come tour the Built-to-Last facility, is that possible?

Yes! We love to show off our craft. We are happy to offer tours through our production facility Mon-Thurs. We do ask that if you want to bring a larger group that an advanced notice be given so we can be fully prepared for your visit.

Is the Built-to-Last Showroom pet friendly?

Of course! We are located right beside a pet store and a groomer, so we frequently have furry customers too.

Miscellaneous

I'm having a local event and would love Built-to-Last to be there or auction a piece off.

We love that you love our furniture enough to want to include us in your event! Please contact Daryl Harlow at (252) 232-0055 (ext. 106) or email Daryl@BTLNC.com with these type inquiries.